The app says "Network request failed" or will not load

This message means your phone could not reach Nibras at all. It is almost always the network, not your account.

• Switch networks. Turn Wi-Fi off and try mobile data, or try another Wi-Fi.
• School, office or parental filters sometimes block new websites by mistake. Ask whoever manages the network to allow nibras.cc.
• Update the app from the App Store or Google Play.
• Restart your phone if nothing else works.

If the website opens in your browser on the same network but the app does not, contact support and tell us your phone model.